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I lead design teams that focus on human-centered

experiences

See my resume


Or scroll down for more info 👇🏻

I’ve worked with some amazing companies

Some of the organisations I've been working with while in London and Brighton include ITV, London MET University, Credit Suisse, Virgin media, Vodafone, Harrods, CITI Bank and Avalara.

Timeline:
May 2021 – Current
MPB
Head of Product Design

Managing a Design team of UX researchers and designers and leading the design of MPB's re-commerce platform. Working on our Design strategy while re-designing the whole new online platform and two design systems to ensure our customers' experience is human-centred, sleek, seamless and pleasurable.

Jan 2020 – Apr 2021
Avalara
Senior UX Designer

When I joined Avalara EMEA in January 2020, my role as a Senior UX Designer was to research and design a SaaS solution for the existing on-premises VAT Reporting software. In addition to this, I also contributed to the development and redesign of the Skylab Design System.

Apr 2018 – Dec 2019
Futrli by Sage
Product Designer

Conducted user research, user testing and redesigned Futrli's cashflow and financial prediction apps.

Nov 2017 – Mar 2018
Kabbee
Contractor UI Designer

UX and UI designer of Kabbee app (iOS and Android)


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Nov 2014 – Oct 2017
BlueRunner Solutions
Senior Lead UX/UI Designer

Conducted research, facilitated UX workshops and designed tailored web and native apps for Compass Group clients (Harrods, Credit Suisse, ITV, BT, and many more). Apps included online food ordering, facilities management and booking systems. I also mentored two junior designers.

Licenses & Certifications

No matter how experienced you might think you are, there is always something new to learn. Here are some of the most recent courses I have completed.

IDEO U - Apr 2022
Leading For Creativity course
IDEO U - Dec 2022
Storytelling for Influence course
Interaction Design Foundation
Designing for the 21st century with Don Norman
Interaction Design Foundation
Continuous Product Discovery: The What and Why

Some of the design tools I use for work

figma Icon
Figma

I use Figma to design pretty much every stage and design systems.

Invision

When designing is Sketch, inVision is my go-to tool for rapid prototyping.

Adobe Xd Icon
Adobe Xd

I use Xd occasionally for early wireframes.

Adobe Ai icon
Adobe Ai

Everything vector that cannot be done in Figma.

Sketch

Before turning to Figma, I have designed in Sketch for years. I still occasionally use it.

Miro

I find Miro an extremely helpful tool for whiteboarding remotely, when FigJam isn't available.

Adobe Photoshop

I use it whenever there is non-vector design and photo-retouching needed.

ZeroHeight

This is where our design systems are stored, published and shared with the wider team.

A list of experiences and skills acquired during my design career

  • Experience working across different functions and collaborating with engineers, product managers, technical staff and marketing
  • Agile, Lean UX and Design Thinking methodologies
  • Core UX skills, user journey mapping, user flows, wireframes, site mapping, IA, empathy mapping, early concepts, story writing and more
  • Prototyping using a variety of tools
  • Data and research supported decision-making
  • Design System building
  • Complex SaaS systems, platforms and dashboards from start-ups to enterprise level, customer-facing platforms, e-commerce, marketing landing pages
  • UX Research methodologies (both Quant, Qual) + user testing
  • Basic knowledge of html and CSS
  • Leading UX workshops with all levels up to C-level
  • UX planning
  • Mentoring and maging designers
  • Facilitating and running design reviews and design critiques
  • Excellent communication and influence skills
  • Experience working within digital process/product functions, in-house, client and agency-side

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© Gess Puglielli 2023
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